Shipping policy

SHIPPING POLICY

Effective Date: September 12, 2026

Thank you for shopping with Kyzzme Boutique LLC. This Shipping Policy explains our order-processing, shipping, delivery, and package-claim procedures.

By placing an order through www.kyzzme.com, you agree to this Shipping Policy.

1. SHIPPING AREA

Kyzzme Boutique currently ships within the United States only.

We do not currently offer international shipping. Orders submitted with an international delivery address may be canceled and refunded.

2. ORDER PROCESSING

Our standard processing time is 5–7 business days before an order is shipped.

Business days are Monday through Friday and do not include weekends or federal holidays.

Many Kyzzme Boutique products are handmade in small batches or made to order. Processing time allows us to prepare, inspect, label, and package your products carefully.

Processing may take longer during:

  • Holidays
  • Sales and promotions
  • New product launches
  • High-volume ordering periods
  • Severe weather or emergencies
  • Ingredient or packaging supply delays

If a significant delay affects your order, we will make a reasonable effort to contact you using the email address provided at checkout.

3. PROCESSING TIME VS. SHIPPING TIME

Processing time and shipping time are separate.

The 5–7-business-day processing period begins after your order and payment have been successfully received.

Shipping time begins after your package has been transferred to the shipping carrier.

Delivery dates displayed during checkout are estimates and are not guaranteed arrival dates.

4. SHIPPING RATES

Shipping charges are calculated and displayed during checkout before payment is completed.

Shipping rates may be based on:

  • Package weight
  • Package size
  • Delivery location
  • Selected shipping service
  • Current carrier rates

Customers are responsible for reviewing and accepting the shipping charge before completing an order.

5. SHIPPING CONFIRMATION AND TRACKING

When your order ships, you should receive a shipping confirmation email containing available tracking information.

Tracking information may take up to 48 hours to update after the shipping label is created.

A shipping-label notification does not always mean the carrier has already scanned or received the package. Please allow time for the carrier’s tracking system to update.

6. SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your:

  • Full name
  • Street address
  • Apartment or unit number
  • City
  • State
  • ZIP code

Contact Kyzzme Boutique as soon as possible if you notice an address error.

We cannot guarantee an address change after an order has been submitted. Once production or shipping begins, the order may no longer be changed.

Kyzzme Boutique is not responsible for packages delayed, lost, returned, or delivered incorrectly because the customer provided an incomplete or incorrect address.

7. RETURNED-TO-SENDER PACKAGES

If a package is returned to Kyzzme Boutique because of an incorrect or incomplete address, unsuccessful delivery, refusal, or failure to collect the package, the customer may be responsible for the cost of reshipping it.

Original shipping charges are generally nonrefundable unless the return resulted from an error made by Kyzzme Boutique.

If the customer does not want the order reshipped, any approved refund will be handled according to our Refund and Return Policy. Shipping charges and other nonrecoverable costs may be deducted where permitted by law.

8. DELIVERY DELAYS

Kyzzme Boutique does not control the shipping carrier after a package has been accepted for delivery.

Delivery may be delayed because of:

  • Severe weather
  • Carrier service interruptions
  • Holiday volume
  • Transportation problems
  • Incorrect address information
  • Local emergencies
  • Other circumstances outside our reasonable control

A carrier delay does not automatically qualify an order for a refund.

9. DELIVERED BUT NOT RECEIVED

If tracking shows that your package was delivered but you cannot find it:

  1. Check your mailbox, porch, lobby, reception desk, mailroom, and other safe delivery locations.
  2. Ask household members, neighbors, or building staff whether they accepted it.
  3. Confirm that the shipping address on your order is correct.
  4. Allow up to 48 hours because some carriers mark packages as delivered before completing delivery.
  5. Contact the shipping carrier with your tracking number.

After completing these steps, contact Kyzzme Boutique so we can review the situation.

Kyzzme Boutique is not responsible for theft or loss occurring after a carrier confirms delivery to the address provided at checkout. However, we will provide available information that may assist with a carrier claim.

10. LOST PACKAGES

A package is not considered lost solely because tracking has temporarily stopped updating.

If your tracking has not updated for an extended period, contact the shipping carrier first and then email Kyzzme Boutique with:

  • Your full name
  • Order number
  • Tracking number
  • Shipping address
  • A brief description of the problem

We will review available tracking information and assist with an eligible carrier investigation or claim when appropriate.

Refunds or replacements for lost packages are not guaranteed and will depend on the circumstances, carrier findings, available shipping protection, and applicable law.

11. DAMAGED OR INCORRECT ORDERS

Please inspect your order immediately after delivery.

If your package arrives damaged or you receive the wrong product, contact us within three calendar days of delivery.

Include:

  • Your order number
  • A description of the problem
  • Clear photographs of the product
  • Photographs of the inside and outside packaging
  • A photograph of the shipping label

Keep the product and all original packaging until we finish reviewing the claim. Throwing away the item or packaging may prevent us from verifying the damage.

Approved claims may qualify for a replacement, store credit, or refund, depending on the circumstances and product availability.

12. WARM-WEATHER SHIPPING

Lip balms, lip masks, glosses, butters, waxes, and oil-based products may temporarily soften or change consistency when exposed to high temperatures during shipping.

This does not necessarily mean the product is damaged or unsafe.

After delivery:

  • Bring the package indoors promptly.
  • Keep the product upright.
  • Allow it to return to a cool room temperature before opening or using it.
  • Store it away from direct sunlight, excessive heat, and hot vehicles.

Natural or temperature-related texture changes do not automatically qualify a product as defective. Contact us promptly if the container is broken, leaking severely, or otherwise physically damaged.

13. ORDER CHANGES AND CANCELLATIONS

Contact us immediately if you need to request an order change or cancellation.

Because some products are handmade or made to order, we cannot guarantee changes or cancellations after preparation begins.

An order cannot be canceled after it has shipped.

14. SEPARATE SHIPMENTS

Products from the same order may occasionally ship separately because of availability, packaging needs, or fulfillment arrangements.

If an order is divided into multiple packages, you may receive more than one tracking number. Receiving one package does not necessarily mean the rest of the order is missing.

15. SHIPPING PROMOTIONS

Free-shipping offers and other shipping promotions may:

  • Apply only during the advertised period
  • Require a minimum purchase
  • Exclude taxes, gift cards, wholesale orders, or certain products
  • Apply only to eligible United States addresses
  • End or change according to the terms of the promotion

The qualifying subtotal is normally calculated after discounts and before taxes unless otherwise stated.

16. CONTACT INFORMATION

For shipping questions or order assistance, contact:

Kyzzme Boutique LLC
Brooklyn, New York
Website: www.kyzzme.com
Email: Kyzzmeboutique@gmail.com